Products

How do I care about my bedding sheets?

Netural Detergent
Machine Wash Cold
Do Not Bleach
Machine Dry Low Heat
Max Temp 110°C or 230°F.

What are cooling sheets?

Cooling sheets are sheets that regulate your body temperature through airflow and heat-resistant technology. They transfer heat away from your body, which allows you to have a perfectly chilled night of rest. Perfect for anyone who likes a cool night's sleep especially if you are a hot sleeper.

Do cooling sheets work for hot sleepers?

They can certainly help. Sweat-wicking, breathable fabrics that transfer body heat away, leaving behind a cooler bed. You will sleep like a baby.

Do I need to wash my sheets when they arrive?

Although your sheets are properly taken care of and well packaged, we highly recommend you to wash your sheets before use. This not only ensures you to sleep more comfortably as our sheets become softer with each wash, but also fits better on your mattress.

Are your products suitable for people with sensitive skin?

Because of the natural purification and antibacterial properties of the hybrid fabric sheet sets, our products are made without any additional synthetic antibacterial agents, which means they will not cause any skin allergies, making them ideal for sensitive skin.

How does bamboo hybrid fabric repel bacteria?

Bamboo contains unique substances that have natural anti-bacterial, anti-mites, anti-odor, and anti-insect functions, which make bacteria extremely hard to survive.

Orders & shipping

Do I pay for shipping?

We offer free shipping to your door.

How do I track my order?

Once you place your order, our products are usually shipped from our warehouse within 1-3 business days. Once the product is shipped, you will receive a tracking number that you can use to track the package on its way to you. Weekends and public holidays are excluded.

What if I need to change my order?

Please contact our customer service team and tell them what you need. Our customer service will help you solve your problem. please contact our slashop service directly or send an email at contact@slashop.com

What should I do if l entered the wrong delivery address?

Don't worry, please contact our customer service team with the correct address before we ship your order and we will help you change your order address. Please contact our slashop service directly or send an email at contact@slashop.com

What if I have sent the wrong item?

If you were sent the wrong item, please contact our slashop service directly or send an email at contact@slashop.com with your order number, recipient's name, address, and product name, and our customer service will help you solve the problem promptly.

Returns & exchanges

What if I need to change my order?

Please contact our customer service team at slashop001@gmail.com, our customer service will be happy to assist you in any way that they can.

What is your exchange and return policy?

We are confident that you will love our products, but if you receive them and are not satisfied for any reason, we will be happy to assist you with the return process.
Please note that we only accept returns that are unused and unwashed within 30 days of delivery, and shipping costs will not be reimbursed. If you need any additional support on your return process, feel free to contact us at contact@slashop.com.

What happened to my returned products?

We believe in giving used products a second life. All used and faulty returns are donated to local charities or animal shelters.

Payment

What payment options are available?

MasterCard, Visa, PayPal, AMEX, ShopPay.

Is my personal payment information secure?

We take your privacy and data protection seriously and our payment process is so secure that you can use any MasterCard, Visa, PayPal, AMEX,. We also do not share your personal data with any third parties.

More questions?

Message us at contact@slashop.com