Help & Information
What's the difference between bamboo and bamboo-cotton blend bedding?
Our bamboo sheets are made entirely from premium viscose from bamboo, which are renowned for their softness and quick-drying properties. On the other hand, bamboo-cotton blend fabric combines bamboo viscose with cotton fibers to enhance the breathability and durability of the bedding material.
Which fabric is more effective at repelling pet hair and which one is more durable?
Our bamboo sheets excel at repelling pet hair due to their higher anti-static properties and our tightly woven fabric with a high thread count. In contrast, our bamboo-cotton blend fabric is more durable and can better withstand your pet's activities, offering a balanced solution between pet hair repellency and durability.
What is the thread count of your bedding?
Our bedding is meticulously crafted with utmost attention to detail, offering a luxurious thread count of 300 for both our bamboo and bamboo-cotton blend options. For an even more indulgent experience, our ultra-luxury bamboo sheet set boasts an impressive thread count of 460, ensuring unparalleled comfort and quality.
How does bamboo and bamboo-cotton bedding repel bacteria?
Both bamboo and bamboo-cotton bedding possess natural anti-bacterial properties attributed to the presence of bamboo quinone in their fibers. This distinctive feature of bamboo provides natural anti-bacterial, anti-mite, anti-odor, and anti-insect functions, creating an unfavorable environment for bacteria to thrive.
I'm a hot sleeper, what fabric should I choose?
If you tend to feel hot while sleeping, we highly recommend our bamboo bedding and eucalyptus bedding. These fabrics are naturally quick-drying and are capable of helping to regulate temperature, ensuring a cool and comfortable sleeping experience. With their exceptional breathability, they are specifically designed to keep you cool throughout the night, making them an excellent choice for hot sleepers.
Which fabric works better for temperature regulation?
Both our bamboo fabric and bamboo-cotton blend fabric help to regulate body temperature. Bamboo fabric is renowned for its quick-drying properties and breathability, making it ideal for hot sleepers. The bamboo-cotton blend combines the benefits of bamboo and cotton, offering balanced temperature regulation for those who prefer a slightly warmer sensation or sleep in moderate climates. The choice depends on personal preferences, sensitivity to temperature, and the climate or season.
Are your products suitable for people who have sensitive skin?
Due to the natural purification and anti-bacterial properties of our fabrics, our products are created without the use of additional synthetic anti-bacterial agents, making them ideal for sensitive skin.
Do I need to wash my sheets when they arrive?
While our sheets are well-maintained and properly packaged, we highly recommend washing them before use. This not only ensures a more comfortable sleep experience as our sheets become softer with each wash, but also allows them to fit your mattress better.
Where can I find the product sizes?
You can find the dimensions for each of our products under the "Size" section, which is located in the product details section on every product page.
What is the pocket depth of your fitted sheets?
Our fitted sheets are specifically designed with deep pockets to ensure a secure and snug fit for mattresses with a depth of 18 inches. You can also find the product dimensions under the "Size" section on each product page.
Does the duvet cover and duvet cover set come with a filling and/or comforter?
No, our duvet covers and duvet cover sets do not include a filling or comforter. They are designed as protective layers for your duvet or comforter, providing a barrier against dust, dirt, and pet hair. You can use our duvet covers to enhance the durability and lifespan of your duvet insert or dry-clean-only comforters. Additionally, our duvet covers offer the flexibility to change the appearance of your bedding and coordinate it with your sheets and room decor.
Do the bamboo sheets slide off the bed, or do they feel like they might slip off during the night?
Our bamboo sheets are thoughtfully designed to offer a secure and comfortable fit on your mattress. The fabric naturally provides grip, and our fitted sheets are equipped with deep pockets for a snug and secure fit. You can rest assurred that our bamboo sheets are designed to stay in place throughout the night, providing a worry-free sleep experience. With their luxurious softness and excellent temperature regulation, our bamboo sheets offer both comfort and peace of mind.
How can I best maintain my bedding?
- Use a neutral detergent
- Machine wash with cold water
- Do not bleach
- Machine dry on low heat
If you have any additional questions, please contact us.
Will sales tax be charged?
Sales tax will be applied based on the applicable state tax laws for orders shipped to the respective states. Please note that sales tax rates may vary by state and are subject to change. To determine the exact amount of sales tax for your order, please enter your shipping address during the checkout process.
What payment options are available?
MasterCard, Visa, PayPal, AMEX, ShopPay, Apple Pay, Klarna, and GooglePay.
Where can I find my order details?
After placing your order, you will receive a confirmation email that includes all the essential information. Please check your inbox, including your spam folder, for the confirmation email.
What if I need to make a change to my order?
To make any changes to your order, please contact our customer support team at email@example.com and provide them with the details of the modifications you would like to make. Kindly note that changes can only be made to your order before shipment.
I entered the wrong shipping address. What should I do?
Please contact our support team at firstname.lastname@example.org as soon as possible. Provide them with the details of your concern, including the incorrect address, along with the new shipping address. Please note that changes to your order can only be made before shipment.
How do I cancel my order?
To cancel your order, please reach out to our customer support team for assistance. Please note that changes to your order can only be made before shipment.
How long will it take to receive my refund after cancellation?
After canceling your order, it typically takes approximately 3-10 business days for the refunded amount to appear in your account. The timing of this may vary depending on the processing time of your individual bank.
What if I have been sent the wrong item?
If you were sent the wrong item, please contact our customer support service directly or send an email to email@example.com. Please provide your order number, the recipient's name, address, and product name, and our customer service team will help you to resolve the issue.
What if the item I receive is damaged?
Please email us with the issue details and pictures of the damages for further assistance.
I only received one part of my order. Was my order shipped in multiple shipments?
Yes, it is possible that your order was shipped in multiple packages to expedite delivery. Each shipment will have its own shipping confirmation number. To track the remaining items, please refer to your shipping confirmation details.
Do I pay for shipping?
We offer free shipping on all orders over $100.
For orders under 100 USD, a shipping fee of $6.99 will be charged per order.
When will my order be shipped?
We strive to process and ship orders within 2-3 business days, from Monday to Friday. If you place an order on Friday or during the weekend, we will begin processing the order on Monday and ship it within 2-3 business days. As soon as your order has been shipped, tracking information will be sent to you via email automatically.
If you require expedited shipping, please reach out to us directly to explore possibilities. Please be aware that expedited shipping may incur additional costs.
How long does shipping normally take?
Our standard shipping generally takes 7-15 business days for delivery.
What's the status of my order?
Click on TRACK MY ORDER then enter your order number and the associated email or phone number.
What if I received the wrong item?
If you have received the wrong item, please contact our team directly at firstname.lastname@example.org. Kindly provide your order number, recipient's name, address, and the specific name of the product. Our team will promptly assist you in resolving the issue.
My order says delivered, but I did not receive it. What should I do?
If your order has been marked as delivered but you haven't received it, please follow these steps:
- Verify the accuracy of the shipping address.
- Search the surrounding area, including your property and mailbox.
- Check with neighbors or building management in case it was delivered to the wrong address.
- Allow 1 business day for the package to be delivered. Sometimes packages are marked as delivered prematurely.
If you have followed these steps and still cannot locate your package, please contact us at email@example.com. We will assist you in finding a solution. Please note that lost packages must be reported to us within 30 days of the marked delivery date.
Returns & exchanges
Can I exchange my item?
Currently, we are unable to offer exchanges. We recommend initiating a return for the item you would like to send back through our Return Center and placing a new order for your desired item separately. After we have received your returned item at our warehouse, a refund will be issued to your original payment method. Before submitting your request, we kindly ask that you review our return policy here.
What are your return policies?
At Slashop, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to assist you with returns. Please note that unused and unwashed items can be returned within 30 days of delivery. Please note that shipping costs are non-refundable, and items marked as "Final Sale", or discounted at 50% off or more, are not eligible for returns or exchanges. For more information, please visit: https://slashop.com/pages/return
I shipped the items back to you, when can I expect to receive my refund?
Once we receive and process the items you have returned, it usually takes 2-3 business days for us to complete the necessary checks. After the return has been processed, we will initiate the process of sending your refund back to your original payment account. Please allow 3-7 business days for the refund to be processed and credited back to your original payment account.
What happens to the products I return?
We believe in giving used products a second life. All used and faulty items will be donated to local charities or animal shelters.